Rethink your Supply Chain

Optimize supply and demand and gain a competitive edge

Customer expectations have never been higher for delivery, quality and visibility into the process – but fragmented global, multi-channel supply chains limit your ability to respond immediately to issues, leading to mistakes and errors that waste time and money. Have you truly optimized your supply chain and driven out unnecessary cost to make your company more competitive in the Market? We'll show you how IBM can help -- through our portfolio of cloud-based, Software-as-a-Service and on-premise software solutions.

Webinar

The Role of the Supply Chain in Enhancing the Customer Experience

In today's global marketplace, effective supply chain management can be a significant competitive advantage. But what role should the supply chain play when it comes to enhancing the customer experience? Join this webinar with Bryan Ball from the Aberdeen Group to get five best practices for success.

Video eBook
3-minute video preview

Delivering a superior customer experience through an optimized supply chain

Today's complex global supply chains are full of volatility in markets, suppliersand customer demand. Learn how to achieve breakthrough gains by optimizing supply chain planning and execution.

The Supply Chain Perspective

Today's complex global supply chains are full of uncertainty. Meeting the challenge demands a new degree of cross-functional synchronization and agility across sourcing, logistics and inventory. With a focus on the customer, leaders are achieving breakthrough gains in supply chain planning, execution and optimization.

Supply Chain Perspective Image
>previous >next
Report

Orchestrating a Customer-Activated Supply Chain- CSCO Insights From the Global C-Suite Study

Learn how chief supply chain officers are creating customer-activated supply chains. Find out how improving visibility, developing better collaborative partnerships and using data-driven insights can enhance the overall customer experience.

eBook

Today's Customer Data-Driven Supply Chain: Top Five Practices

Read this Aberdeen Insights report to get the top five practices from leading organizations for creating a more efficient and more responsive supply chain. Learn how leveraging the massive amounts of customer data across your organization can help you gain the competitive edge by delivering better service faster—and at a lower cost.

White Paper

Supply Chain Management's New Focus

Is the customer at the center of your supply chain? Read this guide to supply chain transformation and use it to evaluate your own customer experience delivery capabilities using a supply chain maturity model. This three-stage roadmap will help you create a supply chain that provides superior customer experiences—while boosting efficiency and lowering costs.

White Paper

Optimize the Supply Chain: IBM Solutions for Supply Chain Management

IBM supply chain management solutions enable businesses to anticipate, control, and react to demand and volatility within the supply chain.

 

Learn how you can reduce supply chain costs, increase operational efficiency, and improve the customer experience by fulfilling more perfect orders in the demand chain.

Roll over statistics to enlarge
Statistic 1

53% of Chief Supply Chain Officers ranked demand variability as their number one concern.

Share this stat:         
Source: "New Rules for a New Decade: A vision for smarter supply chain management", IBM Institute for Business Value, 2010
Statistic 1

Over $15 trillion in inefficiencies comes from waste throughout the entire global commerce system.

Share this stat:         
Source: IBM Institute for Business Value survey
Statistic 1

New rule #1: Know the customer as well as yourself. Smooth volatility with predictive demand. 69 percent of top executives view volatility in the new economic environment as their largest concern.

Share this stat:         
Source: "Capitalizing on Complexity: IBM Global CEO Study." IBM Global Business Services. May 2010.
Statistic 1

More than half of all supply chain executives have implemented practices aimed at improving visibility, such as continuous replenishment and inventory management with customers. But less than 20 percent are pursuing these practices extensively.

Share this stat:         
Source: "The smarter supply chain of the future: Global chief supply chain officer study." IBM Institute for Business Value. 2009.

Video: Another Perspective

Click To Watch
Solutions Video

Optimizing Your Buying Processes

Solutions Video

IBM solutions for Supply Chain Management and Optimization

Solutions Video

IBM Electronics Industry: Operations and Supply Chain Optimization

Global Summit 2014

While at the Smarter Commerce Global Summit 2014 Tampa, you can enhance your skills as an innovative leader in your company. Learn critical strategies on how to meet the expectations of your “Chief Executive Customer” and more:

  1. Apply the vision. You’ve seen the pace of change in the market. Customers are moving at the speed of life and rewriting the rules as they go. Embrace this new reality and apply the strategies and solutions that are driving customer value today.
  2. Make an industry impact. When you gain an edge in the latest industry knowledge and best practices, you can transform your business.  And when your business transforms, your competitors are forced to play catch up.
  3. Plug into the network. The brightest technical and business minds from around the world like to share. Hear what your peers are saying, and then make it your own.
  4. Maximize your investment. Your company has made an investment and you play an essential part in making the most of it. Learn new ways to maximize your IBM solutions through in-depth technical and business sessions.
  5. See it first. Get a glimpse into the future and learn about the latest trends in Enterprise Marketing Management, B2B, Commerce Customer Experience Management, Enterprise Content Management and Procurement.

Be prepared to make a difference when you leave; you will take away tools, tips and knowledge you can use immediately to drive results and transform your business.

Learn More
IBM Smarter Commerce Global Summit 2014

Summit Twitter Feed

  • @worldconnected_ RT #simonlporter: Here’s the thing with the #IoT via #peter_ryan http://t.co/gWIXrIbpoB #smartercommerce http://t.co/0kl5sm92er
  • @Susan_VonBampus RT #IBMExpOneBPs: #IBMPartners, the IBM Beacon Awards nomination deadline is just 3 weeks away! Nominate your #SmarterCommerce solution htt…
  • @simonlporter Here’s the thing with the #IoT via #peter_ryan http://t.co/gWIXrIbpoB #smartercommerce http://t.co/0kl5sm92er
  • @IBMExpOneBPs #IBMPartners, the IBM Beacon Awards nomination deadline is just 3 weeks away! Nominate your #SmarterCommerce solution http://t.co/O8xV4kh9Xm
  • @wnmckinney If you are in the Boston Area.. come and be inspired to lead #smartercommerce #B2B... http://t.co/O9ucffoRX5 http://t.co/iMiLb24dMG
  • @claudio5p RT #jhardyb2b: Is FTP ready for retirement? #smartercommerce #MFT #wnmckinney... http://t.co/GktOXxysZ1 http://t.co/EfYWcC3buU
  • @MobiliBuy RT #KsGorovaya: Great pitch by #mobilibuy #ibmsmartcamp #telaviv #Journey2014 #smartretail #smartercommerce http://t.co/zYPXIxK1j0
  • @hskarmalkar RT #IBMExpOne: From abandonment to opportunity: How to get your customers to Disney World faster? #smartercommerce http://t.co/61Exp6pbJO @…
  • @SmileyMTBiker RT #IBMSmrtCommerce: What motivates shoppers to download an app? #JamesLTFong2 talks #mobile http://t.co/n7eMpqLg3X #SmarterCommerce http:/…
  • @IBMExpOne From abandonment to opportunity: How to get your customers to Disney World faster? #smartercommerce http://t.co/61Exp6pbJO #SameerKhan
  • @IBMSmrtCommerce Risk event? IBM Supply Chain Risk Management solutions catch it at time zero http://t.co/WdjE5eBrjd #SmarterCommerce http://t.co/ZJtxwkzDBW
  • @LrZhu RT #lfwebber: Faster is Better! WEBINAR (10/30): Aspera for MS Sharepoint #smartercommerce #asperasoft http://t.co/Ay5y6izvJk http://t.co/o…
  • @Joe_Dittmar 30% of Amazon sales are cross-selling related products. How do you compare? http://t.co/6Ud6FtcziN #IBM #smartercommerce #nrf
  • @claudio5p Insurers should ask: Who? Which Channel? Which Stage? #CustExp http://t.co/mw5I8lZzVi #SmarterCommerce... http://t.co/BJU02XNRSR
  • @Yaldez4FSI RT #IBMB2BMFT: RT #mmcgover: #SmarterCommerce 3B2B Leadership Forum Comes to Boston #EricGreitens http://t.co/mnRfxGbQya http://t.co/GW2HW…
  • @Yaldez4FSI RT #IBMSmrtCommerce: What motivates shoppers to download an app? #JamesLTFong2 talks #mobile http://t.co/n7eMpqLg3X #SmarterCommerce http:/…
  • @JeffMarinstein RT #simonlporter: #smartercommerce #IoT #peter_ryans http://t.co/0yLJVBGKxm http://t.co/HPmGoFevny
  • @Yaldez4FSI RT #IBMSmrtCommerce: Don't forget! TODAY 11am ET- cxLifecycle Oct 14 release: Solve Customer Struggles More Effectively https://t.co/SlGyB9…
  • @IBMSmrtCommerce Don't forget! TODAY 11am ET- cxLifecycle Oct 14 release: Solve Customer Struggles More Effectively https://t.co/SlGyB9EBWD #SmarterCommerce
  • @Imraan_dhoda RT #IBMSmrtCommerce: What motivates shoppers to download an app? #JamesLTFong2 talks #mobile http://t.co/n7eMpqLg3X #SmarterCommerce http:/…
  • @Samah92200 #DC2014 The next #CXOchat will be on Wed 12 Nov 10am ET. Stay tuned for more info! http://t.co/fk6SVZtt87 #smartercommerce
  • @AMartenot RT #IBMSmrtCommerce: What motivates shoppers to download an app? #JamesLTFong2 talks #mobile http://t.co/n7eMpqLg3X #SmarterCommerce http:/…
  • @IzakvanderSandt Study - US consumers browse online, buy in stores: http://t.co/wnz6Pi773m #IBM #Smartercommerce, #retail #omnichannel
  • @ZanLancaster RT #IBMSmrtCommerce: What motivates shoppers to download an app? #JamesLTFong2 talks #mobile http://t.co/n7eMpqLg3X #SmarterCommerce http:/…
  • @sharichiara RT #IBMSmrtCommerce: What motivates shoppers to download an app? #JamesLTFong2 talks #mobile http://t.co/n7eMpqLg3X #SmarterCommerce http:/…
  • @porattir The 4 questions you always wanted to ask about Store Fulfillment: https://t.co/5ZxZEejj6k #IBM #Smartercommerce #deliv #JamesBengier
  • @ranjitrai78 RT #IBMSmrtCommerce: What motivates shoppers to download an app? #JamesLTFong2 talks #mobile http://t.co/n7eMpqLg3X #SmarterCommerce http:/…
  • @IBMExpOne The next #CXOchat will be on Wed 12 Nov 10am ET. Stay tuned for more info! http://t.co/tRzfIsiKf3 #smartercommerce
  • @IBMSmrtCommerce What motivates shoppers to download an app? #JamesLTFong2 talks #mobile http://t.co/n7eMpqLg3X #SmarterCommerce http://t.co/vfmDV96ayo
  • @LaurieJohnson2 Building compelling retail #mobile apps for shoppers #smartercommerce #JamesLTFong2 http://t.co/NCwgBQBcAQ http://t.co/9EVYy2rFxQ
  • @GeorgGerdon #smartercommerce #ReachDynamics #Silverpop - #email #marketing can be much more! Find out: http://t.co/z3T8VXZ3Wi http://t.co/SCCIZe6MHo
  • @Marcela_JzM #smartercommerce #amaclin1 http://t.co/9hrtW5tACQ http://t.co/dGjGG0mPH2
  • @ArchanaLeo Here’s the THING – with the Internet of Things #smartercommerce #IoT #peter_ryans http://t.co/cdKxjSrzdu http://t.co/yLbqp4elMi
  • @MelanieB RT #rjwissin: An exceptional customer experience is personalized & thoughtful. We remember how we feel more than what is said #smartercomme
  • @UlrikaLindsjoo There has never been a more crucial time to invest in mobile channels #smartercommerce http://t.co/kT09CLcRrZ http://t.co/rLpYQvcZuG
  • @EmilySMayy Is your retail #mobile app ready for the holiday season? #smartercommerce #JamesLTFong2 http://t.co/S5Zw3slKdg http://t.co/Vw8JeVruNk
  • @KhareSid Stop guessing. Start predicting what promotions will be successful. #IBMExpOne #SmarterCommerce http://t.co/Ig85tdU5jM
  • @IBMB2BMFT RT #mmcgover: #SmarterCommerce 3B2B Leadership Forum Comes to Boston #EricGreitens http://t.co/mnRfxGbQya http://t.co/GW2HWMk21N
  • @IBMSmrtCommerce [webinar] TODAY 11am ET- cxLifecycle Oct 14 release: Solve Customer Struggles More Effectively https://t.co/SlGyB9EBWD #SmarterCommerce
  • @ArchanaLeo Analytics Propels Customer Service #smartercommerce #IBMRetail #SterlingRetail http://t.co/aQSEr8xN8W http://t.co/mTIORDzMNE
  • @Maiken_Elmbaek RT #jcftele: Transformer #AnneNahkala from #IBM to share insights on #smartercommerce at the #SIME Retail Summit, Stockholm, Nov 12.
  • @LaurieJohnson2 Here’s the THING – with the Internet of Things #smartercommerce #IoT #peter_ryans http://t.co/cxABxv0U5A http://t.co/id21FN371g
  • @claudio5p RT #jhardyb2b: Is FTP ready for retirement? #smartercommerce #MFT #wnmckinney... http://t.co/Kn8qPM13uE http://t.co/WTdO5msTHc
  • @claudio5p RT #lfwebber: #SmarterCommerce #B2B Leadership Forum Comes to Boston# Nov 10 w/... http://t.co/9DmJO8eA0a http://t.co/9bFA4nuUTQ
  • @lfwebber RT #Joe_Dittmar: Mobile Stores in the fight for customers to enable store fulfillment: http://t.co/JupUvfDZW1 #IBM #Smartercommerce
  • @DeanAdamsWrk News that's not so scary - Consumers to spend $7.4B on Halloween alone http://t.co/8syBJpiIr0 #smartercommerce
  • @ReleaseTEAMLTD RT #Suraj_Kumar: Interactive tool shows if FTP is putting your organization at risk https://t.co/pErQOL4Q0p #MFT #SmarterCommerce
  • @Suraj_Kumar In Boston? IBM #B2B team is hosting a #SmarterCommerce Leadership Breakfast Nov 10 w/ #EricGreitens https://t.co/aNUZ96h7Mm
  • @Suraj_Kumar In Cbus, OH? IBM #B2B team is hosting a #SmarterCommerce Leadership Breakfast Nov 17 w/ #EricGreitens https://t.co/li4hfsioWG
  • @Suraj_Kumar In Chicago? IBM #B2B team is hosting a #SmarterCommerce Leadership Breakfast Nov 18 w/ #EricGreitens https://t.co/7w90KIgwxQ

E-mail this page

All fields are required.

Please fill out all the fields below.

Your information

Recipient's information