Put your connected customers in context and at the center of your business
Your customers are connected 24/7. Keeping these empowered customers as your customers has made it imperative to optimize and better coordinate the buying, marketing, selling and service processes that power your business. Are you staying ahead of your Chief Executive Customer and thriving in today's social and digital age? We'll show you how IBM can help -- through our portfolio of cloud-based, Software-as-a-Service and on-premise software solutions.
How to Put Customers at the Center of Your Business
Join this webinar with Constellation Research principal analyst Ray Wang to learn how to put customers at the center of your business.
Discover how you can help deliver flawless customer experiences that are highly informed and orchestrated, in order to drive profitable growth and customer loyalty.
Connect People with Collaborative Business Networks Through SaaS
Now more than ever, business gets done through connections. Information sharing, community building, and collaborative planning are necessary ingredients for staying effective. Join this webinar to learn how Software as a Service (SaaS) is rewiring the approaches for how people and information are aligned.
The Journey to Smarter Commerce
In this eBook, you'll find an overview of IBM Smarter Commerce principles, processes and technologies that innovators have in place today to achieve business excellence.
Capitalizing on Mobile Moments
Expand your business capabilities by redefining the end-to-end mobile customer experience. Join this webcast to learn how to reach consumers at the moment of decision by leveraging location services, and learn how to increase value by delivering the kinds of mobile capabilities that drive loyalty and satisfaction.
Turbocharge Your Business: Leveraging SaaS to Drive Innovation and Results
Market forces are putting pressure on business leaders to innovate faster than ever. Cloud solutions—and software as a service (SaaS) in particular—can make it happen. Join this webinar to get expert insights on how to use SaaS to make your organization more effective, agile, and responsive to the needs of your customers.
Make Your Business Smarter with Cloud-Based Analytics
Every hour of every day, the amount of data collected is growing at an amazing rate. In every industry, companies are drowning in a wave of data: customer behavior, market changes, supplier performance, sales figures and more. How can you turn the tide and use this data to gain the advantage?
The Executive Perspective
Customers, suppliers, data, complexity—the digital age is unleashing profound changes that challenge the ingenuity and resourcefulness of the C-suite. Leaders are reimagining the commerce value chain across the functions of buy, sell, market and service. It's about synchronization, collaboration and analytics with the customer at the center.
Moments Matter: Deliver Superb Customer Journeys with Smarter Commerce
What does it take to deliver a superb customer journey in today's globally connected and always-on world? Learn how Smarter Commerce is letting businesses apply insights and data to reach and engage customers at every crucial touch point.
What’s Driving the Move to SaaS? Get Insights from the IBM Survey
Software as a Service (SaaS) use has skyrocketed over the last few years… and it shows no signs of slowing down. In fact, the worldwide market is expected to grow from US$18.2 billion in 2012 to US$45.6 billion in 2017. What’s driving that demand?
Empowered Customers Drive Collaborative Business Evolution
Today's successful organizations need to adapt quickly in both the how they do business and how they leverage technology, but research shows that many are falling short.
Read this groundbreaking study, conducted by Forrester Consulting on behalf of IBM, to understand how empowered customers are changing the way businesses are doing business—both now and in the future.
Designing for Buyer-Centricity
Consumerization of technologies, manifested in trends such as social networking, mobility, cloud services and big data, has raised the expectations of buyers as to the art of the possible. Get 10 strategies for sellers to align themselves for buyer-centricity while meeting revenue goals and offsetting margin pressures.
Winning Over the Empowered Consumers - Why Trust Matters
Consumers are willing to give their loyalty to only a select few retailers. Learn why trust matters in this IBM Institute for Business Value report based on a survey of more than 28,000 consumers from around the world.
Executive Guide: Transform Your Business with Software as a Service
Customers are more demanding, the competitive landscape is more dynamic, and the structure of companies today is evolving faster than ever. How can you transform your business to make it more customer-centric, collaborative, and competitive? Download this eBook to find out how.
Online sales on Thanksgiving Day grew by 17.4%, followed by Black Friday, where sales increased 20.7% over last year.
Between 500 million and 1 billion people will access financial services by mobile by 2015. The MFS market will be dominated by Asia, driven by mobile operator-led initiatives in developing nations to bank the unbanked. Remittance/transfers by mobile is growing three times faster than m-banking.
Global e-commerce sales will top $1.25 trillion by 2013. The total number of Internet users will grow to approximately 3.5 billion.
60% of B2B customer buying decisions are completed before engaging with your sales teams. Customer insight, mobile, and integrated digital marketing executions are key priorities to establish brand preference and accelerate purchase decisions.
While at the Smarter Commerce Global Summit 2014 Tampa, you can enhance your skills as an innovative leader in your company. Learn critical strategies on how to meet the expectations of your “Chief Executive Customer” and more:
- Apply the vision. You’ve seen the pace of change in the market. Customers are moving at the speed of life and rewriting the rules as they go. Embrace this new reality and apply the strategies and solutions that are driving customer value today.
- Make an industry impact. When you gain an edge in the latest industry knowledge and best practices, you can transform your business. And when your business transforms, your competitors are forced to play catch up.
- Plug into the network. The brightest technical and business minds from around the world like to share. Hear what your peers are saying, and then make it your own.
- Maximize your investment. Your company has made an investment and you play an essential part in making the most of it. Learn new ways to maximize your IBM solutions through in-depth technical and business sessions.
- See it first. Get a glimpse into the future and learn about the latest trends in Enterprise Marketing Management, B2B, Commerce Customer Experience Management, Enterprise Content Management and Procurement.
Be prepared to make a difference when you leave; you will take away tools, tips and knowledge you can use immediately to drive results and transform your business.Learn More
Summit Twitter Feed
- @LaurieJohnson2 Are you addicted to data? Get your fix at #IBMExpOne Benchmark Live #smartercommerce http://t.co/hS778XuXF3 http://t.co/98wcL1xOnK
- @sally_sc B2B Commerce has launched http://t.co/5NWFLjLBJ2 #smartercommerce #B2B
- @Sarah_Gibb Make Holiday Magic with the Right Data #smartercommerce #MariaWinans http://t.co/088YngXSgm http://t.co/LlmqhS1uRK
- @TechMash365 #IBM releases #holiday shopping predictions http://t.co/b2g7khKjfL Online sales to increase 15% this year #retail #smartercommerce
- @lfwebber IBV IBM #CPO Study: A deeper look at procurement strategies #mmcgover #smartercommerce http://t.co/i9C1ZxUCBT http://t.co/bvOK2sPOxJ
- @AFether California #cybershopping #1 on Thanksgiving, #2 on #BlackFriday #smartercommerce http://t.co/16CVrDcPxz http://t.co/6r6oCsfQaW
- @ReenaBWatson RT #IBMSmrtCommerce: Are you Generation D? If not, you’re likely competing w one! #MariaWinans http://t.co/6ahfjy3yyg #smartercommerce http…
- @CollabDude #smartercommerce #IBMExpOne #CollabDude http://t.co/OBm3iTNlTc http://t.co/zmSJahyzwu
- @CollabDude #smartercommerce #IBMExpOn #CollabDude http://t.co/5KpvfdYQC5 http://t.co/7ris5jSjks
- @mmendoza0608 RT #IBMSmrtCommerce: Are you Generation D? If not, you’re likely competing w one! #MariaWinans http://t.co/6ahfjy3yyg #smartercommerce http…
- @mmcgover sign up for the IBV IBM CPO Study 2014 #smartercommerce #CPO #mmcgover http://t.co/puGyRR6rgy http://t.co/tLnY4W8JQV
- @amaclin1 #smartercommerce #IBMExpOne http://t.co/Dt93hCQGbG http://t.co/zDZ0yUouuQ
- @barbgriffin55 #b2bcommerce #smartercommerce http://t.co/W7CXkeAxNm http://t.co/FQ1Po0frmu
- @jacq6says Trending now: our US shopping behavior, only on #IBMExpOne Benchmark Live #smartercommerce http://t.co/pgBQsKLYEz http://t.co/1eQKmmIZC5
- @ArchanaLeo Last year, California led the U.S. in cybershopping on #ThansgivingDay #smartercommerce http://t.co/dkO599Tzpt http://t.co/gMwtHkgcJJ
- @IBMSmrtCommerce Are you Generation D? If not, you’re likely competing w one! #MariaWinans http://t.co/6ahfjy3yyg #smartercommerce http://t.co/dHnANSY3pZ
- @LaurieJohnson2 Make holiday magic with the right data & means to use it #smartercommerce #MariaWinans http://t.co/OJLycOog6t http://t.co/eUFu0Yv0o3
- @barbgriffin55 #smartercommerce http://t.co/9kXrvUd27c http://t.co/WLsEoJl5kA
- @barbgriffin55 #smartercommerce #digitalmktg #analogchris http://t.co/UmVSXGreMd http://t.co/iUqsmjpY4d
- @Veronica_Kirn Calculate how much FTP is costing you #smartercommerce #wnmckinney http://t.co/giqEHDEWut http://t.co/i4OaurnCZI
- @XimenaOtero1 RT #VaninaMarcote: Tendencias de compra online en tiempo real con #IBMExpOne Benchmark Live #smartercommerce http://t.co/SncEPNstOs http://…
- @bobbalfe "Omni-channel is now called flexible fulfillment". Not sure I totally agree with that, omni-channel is a lot more. #smartercommerce
- @imranbaig .@IBM solution transforms complex B2B buying experiences w/the simplicity of B2C-like functionality http://t.co/xHqVJJTcB2 #SmarterCommerce
- @barbgriffin55 Trending now: our US shopping behavior, only on #IBMExpOne Benchmark Live #smartercommerce http://t.co/KiRSjjLjUY http://t.co/jYtIR4D8rt
- @VaninaMarcote Tendencias de compra online en tiempo real con #IBMExpOne Benchmark Live #smartercommerce http://t.co/SncEPNstOs http://t.co/zCAEQE1hQ6
- @lizybrown #smartercommerce #IBMExpOne http://t.co/Rxflql132H http://t.co/yQxs29WAIY
- @barbgriffin55 #smartercommerce #SameerKhan #IBMExpOne http://t.co/cZfT14617B http://t.co/KXPomcmLs2
- @DannyMariani1 RT #Silverpop: Make Holiday Magic with the Right Data and the Means to Use It http://t.co/Hho3kVfvp3 #SmarterCommerce
- @rjmim IBM solution engages B2B buyers with the familiar experience of B2C-like functionality http://t.co/PcCkktwfbW #SmarterCommerce
- @hslabana RT #eshona: #IBM releases #holiday shopping predictions http://t.co/wGCY11TeaR Online sales to increase 15% this year #retail #smartercomm…
- @adnan_sid_pak #smartercommerce #SameerKhan #IBMExpOne http://t.co/XJVjOguAX9 http://t.co/miZV4jAbsi
- @giselagavalda New solution transforms complex B2B buying experiences with the simplicity of B2C setting http://t.co/COI5yTNaLF #SmarterCommerce
- @AFether Thanksgiving Day online shopping should grow by 15.6% this year. #smartercommerce... http://t.co/Vx6lYRPVYz http://t.co/5DoPFY0Xm0
- @Silverpop Make Holiday Magic with the Right Data and the Means to Use It http://t.co/Hho3kVfvp3 #SmarterCommerce
- @oferguetta RT #IBMExpOne: So what is holding retailers back when it comes to offering a compelling brand experience? http://t.co/jQrXgSiYIF #CustExp #…
- @nicky_3 #smartercommerce #IBMExpOne http://t.co/S44qFGUiyv http://t.co/N5wfbqPpBW
- @erikholt RT #IBMSmrtCommerce: Interactions are turning into transactions with #IBMExpOne’s Mobile Customer Engagement: http://t.co/wYRAQbbrJQ #Smart…
- @CollabDude #SmarterCommerce #IBMExpOne #CollabDude http://t.co/ZH2jSei0zm http://t.co/xluNSZ5AgZ
- @EmtechGroup #Mobile sales up 9.5% from '13 for Thanksgiving to #CyberMonday http://t.co/SkWgFOCL2b #SmarterCommerce #IBMExpOne http://t.co/SDi5PThfSn
- @CollabDude Trending now: our US shopping behavior, only on #IBMExpOne Benchmark Live #smartercommerce http://t.co/y03tDW0Cjt http://t.co/rEFNFbwT3L
- @CollabDude #smartercommerce #IBMExpOne #CollabDude http://t.co/r2d14U6XJb http://t.co/dGcFJtaM40
- @bevdewitt RT #bartlaut: Trending now: our US shopping behavior, only on #IBMExpOne Benchmark Live #smartercommerce http://t.co/cJ8k3nKbbf http://t.co…
- @jenglish12 RT #IBMSmrtCommerce: Interactions are turning into transactions with #IBMExpOne’s Mobile Customer Engagement: http://t.co/wYRAQbbrJQ #Smart…
- @porattir Countdown to #BlackFriday - are you ready? http://t.co/GxSDvEJ5na #smartercommerce
- @bobbalfe B2B just got a whole lot easier with IBM Commerce #smartercommerce http://t.co/qJ32zjFp1Z
- @mmendoza0608 RT #IBMSmrtCommerce: Interactions are turning into transactions with #IBMExpOne’s Mobile Customer Engagement: http://t.co/wYRAQbbrJQ #Smart…
- @BLEXGB #smartercommerce #blackfriday http://t.co/tInqmOUq4y http://t.co/74MvUmaZ6C
- @ReleaseTEAMLTD RT #matthewstryker: Are you addicted to data? Get your fix at #IBMExpOne Benchmark Live #smartercommerce http://t.co/ajgtg1s1i0 http://t.co…
- @Charlie_IBM IBM Benchmark Live: A new "stock ticker" for US online shopping behavior #smartercommerce http://t.co/UQOqbSyLhc http://t.co/MZBFuLEuWK
- @JJHOUDE RT #Veronica_Kirn: Mobile is king #smartercommerce #IBMExpOn http://t.co/TesRHEOfSK http://t.co/QTX3pzAPOU