Put your connected customers in context and at the center of your business
Your customers are connected 24/7. Keeping these empowered customers as your customers has made it imperative to optimize and better coordinate the buying, marketing, selling and service processes that power your business. Are you staying ahead of your Chief Executive Customer and thriving in today's social and digital age? We'll show you how IBM can help -- through our portfolio of cloud-based, Software-as-a-Service and on-premise software solutions.
How to Put Customers at the Center of Your Business
Join this webinar with Constellation Research principal analyst Ray Wang to learn how to put customers at the center of your business.
Discover how you can help deliver flawless customer experiences that are highly informed and orchestrated, in order to drive profitable growth and customer loyalty.
Connect People with Collaborative Business Networks Through SaaS
Now more than ever, business gets done through connections. Information sharing, community building, and collaborative planning are necessary ingredients for staying effective. Join this webinar to learn how Software as a Service (SaaS) is rewiring the approaches for how people and information are aligned.
The Journey to Smarter Commerce
In this eBook, you'll find an overview of IBM Smarter Commerce principles, processes and technologies that innovators have in place today to achieve business excellence.
The Executive Perspective
Customers, suppliers, data, complexity—the digital age is unleashing profound changes that challenge the ingenuity and resourcefulness of the C-suite. Leaders are reimagining the commerce value chain across the functions of buy, sell, market and service. It's about synchronization, collaboration and analytics with the customer at the center.
Empowered Customers Drive Collaborative Business Evolution
Today's successful organizations need to adapt quickly in both the how they do business and how they leverage technology, but research shows that many are falling short.
Read this groundbreaking study, conducted by Forrester Consulting on behalf of IBM, to understand how empowered customers are changing the way businesses are doing business—both now and in the future.
Designing for Buyer-Centricity
Consumerization of technologies, manifested in trends such as social networking, mobility, cloud services and big data, has raised the expectations of buyers as to the art of the possible. Get 10 strategies for sellers to align themselves for buyer-centricity while meeting revenue goals and offsetting margin pressures.
Winning Over the Empowered Consumers - Why Trust Matters
Consumers are willing to give their loyalty to only a select few retailers. Learn why trust matters in this IBM Institute for Business Value report based on a survey of more than 28,000 consumers from around the world.
Executive Guide: Transform Your Business with Software as a Service
Customers are more demanding, the competitive landscape is more dynamic, and the structure of companies today is evolving faster than ever. How can you transform your business to make it more customer-centric, collaborative, and competitive? Download this eBook to find out how.
Online sales on Thanksgiving Day grew by 17.4%, followed by Black Friday, where sales increased 20.7% over last year.
Between 500 million and 1 billion people will access financial services by mobile by 2015. The MFS market will be dominated by Asia, driven by mobile operator-led initiatives in developing nations to bank the unbanked. Remittance/transfers by mobile is growing three times faster than m-banking.
Global e-commerce sales will top $1.25 trillion by 2013. The total number of Internet users will grow to approximately 3.5 billion.
60% of B2B customer buying decisions are completed before engaging with your sales teams. Customer insight, mobile, and integrated digital marketing executions are key priorities to establish brand preference and accelerate purchase decisions.
While at the Smarter Commerce Global Summit 2013 Monaco, you can enhance your skills as an innovative leader in your company. Learn critical strategies on how to meet the expectations of your “Chief Executive Customer” and more:
- See the vision. Hear from experts how Smarter Commerce solutions are inspiring new ideas and creative approaches that drive customer value.
- Gain cross-industry knowledge. Gain knowledge, tips and see best practices so you can begin to transform your business immediately.
- Network, network, network! Share and develop ideas with some of the brightest technical and business minds from across the globe.
- Get the most out of your investment. Get the most out of your IBM solution through in-depth sessions led by IBM technologists and customers.
- See it first. Be the first to see what the latest trends in Enterprise Marketing Management, B2B, Commerce Customer Experience.
Be prepared to make a difference when you leave; you will take away tools, tips and knowledge you can use immediately to drive results and transform your business.Learn More